If the system shows the error message “Payment Failed,” the possible causes are:
- There isn’t enough available balance on the card;
- The card has expired;
- The card has been reported stolen and blocked;
- You got a new card and forgot to enter its details into the system.
NB! When adding a new card, it’s always worth checking your online banking settings too, to make sure online purchases/payments are enabled on the card (the exact term varies a bit by bank).
Once you’ve resolved the card issue (added a new card to the system, topped it up with enough funds, etc.), go back to Apps → SalonLife Billing and choose your paid plan again. After that, your online booking, automatic notifications, and other key features will become active again.
Paying by Bank Transfer (SalonLife Credit)
If for some reason you can’t add a card as your payment method in SalonLife, you can also transfer credit to your account, which the system can use the same way to pay your monthly or annual fee. To make a bank transfer, click Apps → SalonLife Billing and the Add Credit button.
NB! VAT is added when you buy credit, as shown in the calculation before you buy. However, once you spend SalonLife credit later on, no separate payment is added on top.
Good to Know!
- Once you’ve bought SalonLife credit, you can’t transfer it back to your bank account.
- Your credit never expires.
- You don’t have to spend all your credit in a single purchase.