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Tutorials & FAQ

Frequently searched:

Adding Services

Adding a Staff Member

Online booking settings

Automatic Notifications

In-depth SalonLife training

A Great Quick-Start Course With SalonLife for New Salons

Watch the training

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FAQ

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Accounts & Settings

SalonLife Billing

Guides

SalonLife Billing

Adding & Updating Your Card Details

A detailed guide to adding or updating a bank card and PayPal account in SalonLife Billing, for both individual and business billing.

SalonLife Billing

SalonLife Invoices for Your Accounting

Learn how to find and download every SalonLife invoice as a PDF, all from one place, for your accounting.

Related questions

QUESTION:

Is VAT Added to the SalonLife Monthly Fee?

Yes — Estonian law means 22% VAT is automatically added to the listed SalonLife monthly and annual fees on every invoice.

QUESTION:

How Do I Change My Salon’s Address and Other Details?

How to easily edit your salon’s address, contact details, and other profile settings in SalonLife Billing and online booking.

QUESTION:

How Long Is SalonLife’s Free Trial?

You get 14 days to try every feature for free; add a payment method and your access continues smoothly, otherwise a limited plan kicks in.

QUESTION:

Where Can I Find My SalonLife Monthly Fee and SMS Invoices?

A quick guide to viewing and downloading your SalonLife monthly fee and SMS invoices from Billing → Invoices.

QUESTION:

I’m Taking a Break From Beauty Work. What Should I Do With My SalonLife Account?

How to switch to the “Limited Access” plan in SalonLife Billing for a temporary break, or close and delete your account for good.

QUESTION:

What Features and Capabilities Are Included in Each Plan?

SalonLife plans include every essential tool for running your salon day to day — from the calendar and online booking to prepayments, statistics, and automatic notifications. This article explains how monthly and annual plans work, how plan pricing scales with your staff count, and which features come standard in every plan.

QUESTION:

What Date Does SalonLife Charge My Card for the Monthly Fee?

Your SalonLife monthly fee is billed at the start of each month; if a payment fails, the system retries for seven days before restricting access.

QUESTION:

The System Shows “Payment Failed.” What’s Going On?

If a payment fails, here are the common causes, plus how to add a working card, buy credit, or pay by bank transfer.

QUESTION:

How to Pay for Your SalonLife Plan

How to choose the right billing period in SalonLife and pay for your plan by automatic card payment or SalonLife credit. You’ll also find instructions for adding credit, finding your invoices, and key tips to keep in mind when paying with credit.

QUESTION:

I Received the Payment, but the Money Isn’t in My Bank Account Yet — Why?

If a client has paid but the money isn’t in your bank account yet, there’s usually no reason to worry — it moves in two stages. It reaches your Stripe account instantly, and Stripe transfers it to your bank, usually within 1–2 business days. Your very first payout takes longer: 7–14 days (up to 30 in some countries), because of Stripe’s one-time risk review.

QUESTION:

Where Can I See Online Payments, Payouts, and Service Fees?

All your online payment, payout, and service fee data lives in one place: Apps → Sales & POS. Its four tabs — Sales & POS, Online Payments, Payouts, and Service Fees — show you what came in, when it’s paid out, and what Stripe charged. If you have more than one payout profile, just make sure you’re looking at the right one.