Choose language
Eesti keelesIn EnglishНа РусскомSuomeksiAuf DeutschPo polskuEn françaisEn españolIn italianoPå svenskaPå norskPå danskIn het NederlandsEm portuguêsČeskyMagyarulÎn românăTürkçeLietuviųУкраїнською

Tutorials & FAQ

Frequently searched:

Adding Services

Adding a Staff Member

Online booking settings

Automatic Notifications

In-depth SalonLife training

A Great Quick-Start Course With SalonLife for New Salons

Watch the training

Video tours

FAQ

SELECT AN APP

Import

Accounts & Settings

SalonLife Billing

Guides

Online Payments & Invoices

Changing Your Invoice Content & Design

Customize your invoice design and content: add a logo, business and bank details, edit the wording, and include a thank-you message.

Online Payments & Invoices

Issuing an Invoice to a Client

A guide to quickly downloading a booking’s invoice as a PDF from the menu, or emailing it straight to the client.

Online Payments & Invoices

Booking Terms and Conditions: Why You Need Them and What to Watch for with Prepayments

Booking terms and conditions set out clear rules for prepayments, cancellations, and bookings, for both the salon and the client. This article includes a fillable booking terms template you can adapt to your salon’s needs before publishing it for clients.

Online Payments & Invoices

Setting Up Prepayments

SalonLife’s prepayments help cut down on last-minute cancellations and make bookings more secure for both the salon and the client. This article explains how to turn on prepayments, which prepayment options are available, and how to set different conditions, amounts, and exceptions to match the way you work.

Online Payments & Invoices

How to Activate and Set Up SalonLife’s Payment Solution in Your Salon

Setting up a payment profile lets you accept online payments in SalonLife, take prepayments, and get payouts straight to your bank account. This article walks you through the whole setup process step by step, from entering your business details to Stripe identity verification and connecting your bank account.

Online Payments & Invoices

What Is a Payment Link and How to Use It?

SalonLife’s manual payment options let you take payment from a client quickly and easily, either through a saved card or a payment link. This article explains how manual payments work, when to use them, and how a client can pay straight from their phone with Apple Pay, Google Pay, or a card.

Online Payments & Invoices

What Is the SalonLife Payment Solution, aka SalonLife Payments?

The SalonLife payment solution lets you request prepayments, accept Apple Pay and Google Pay, issue invoices to clients, and apply a cancellation fee when needed. Every payment is fast, secure, and just as convenient as paying through the Bolt or Wolt apps. Payments are processed through Stripe and Montonio.

Online Payments & Invoices

SalonLife Payment Solution - PAYMENT SETTINGS

The Payment Settings page lets your salon set all the rules around prepayments, paying later, and paid cancellations. Any changes made here apply to the whole salon, except for staff members who have their own payment profile and individual payment rules. This article walks through the main payment types, prepayment settings, "pay later" options, and paid cancellation settings.

Online Payments & Invoices

SalonLife Payment Solution - STAFF SETTINGS

On this page, each staff member can choose which payment profile they receive payments through and customize their own personal payment settings. A staff member can decide for themselves whether — and how much — prepayment to ask for, whether a fee applies for late cancellations, and what their prepayment and online payment terms are.

Online Payments & Invoices

Booking Cancellation Options and Terms

Paid cancellations help protect your salon from last-minute cancellations and no-shows. This article explains how paid cancellation works for bookings both with and without prepayment, what terms the client sees, and how to set up cancellation rules and automatic notifications.

Related questions

QUESTION:

What Does “Prepayment Is Required for Absolutely Everyone” Mean?

The “prepayment is required for absolutely everyone” setting means every client must pay in advance before a booking is confirmed, whether the appointment is booked online or added to the calendar manually. It helps cut down on cancellations and ensures every booking is confirmed and paid for upfront.

QUESTION:

What Does “Prepayment Is Required Only for Higher-Priced Services” Mean?

The “prepayment is required only for higher-priced services” setting means prepayment only becomes mandatory once a booking’s total goes over the price limit you’ve set. It protects your higher-priced, more time-consuming services while still giving clients a more flexible payment option for cheaper ones.

QUESTION:

What Does “Prepayment Is Required Only for New Clients” Mean?

The “prepayment is required only for new clients” setting means only clients booking for the first time need to pay in advance. Once a client passes the number of visits you’ve set, the “Pay Later” option opens back up for them, keeping booking convenient and flexible for regulars.

QUESTION:

What Does “Prepayment Is Required for Online Bookings” Mean?

The “prepayment is required for online bookings” setting means a client must pay in advance right at the end of the online booking process to confirm their appointment. The booking is only confirmed once payment is made, and unpaid bookings are canceled automatically. It helps reduce cancellations and keeps your calendar more accurate and reliable.

QUESTION:

What Does “Prepayment Is Voluntary” Mean?

The “prepayment is voluntary” setting lets clients choose whether to pay for their booking online right away or later on-site at the salon. It’s a flexible, client-friendly option: the booking is confirmed immediately, and clients aren’t sent any prepayment reminders or extra notifications.

QUESTION:

Can I Set Different Payment Terms for Different Services?

Payment terms in SalonLife are universal and apply the same way to every service. This article explains which payment terms can’t be set on a per-service basis, and how you can tie the prepayment requirement to a service’s price.

QUESTION:

Can Prepayment Be Required for Only Some Services?

Find out how to make prepayment mandatory only for higher-priced services in SalonLife, and which conditions you can currently use when setting up prepayments.

QUESTION:

When I Turn On a Prepayment Requirement, Does It Apply to All Bookings Already in the Calendar, or Only to New Ones?

A prepayment requirement only applies to new bookings made after you turn the setting on. It doesn’t automatically apply to bookings already in the calendar, though you can always send those clients a payment link manually if you’d like them to pay a prepayment.

QUESTION:

Can I Offer Clients an Installment Payment Option?

SalonLife doesn’t support classic installment payments, but you can use various prepayment and “Pay Later” setups instead. This article explains what “Pay Later” actually means, which prepayment options are available, and how to set up payment terms that work for your clients.

QUESTION:

Do I Have to Pay for SMS Messages Sent to Clients About Payments?

Payment-related SMS notifications are sent from your salon’s own SMS credit balance and cost money. This article explains which payment-related messages use up credit, how much a single SMS costs, and how to turn on automatic SMS credit purchases so notifications keep reaching clients without interruption.

QUESTION:

Will a Client Get a Reminder If They Haven’t Paid Their Prepayment?

This article explains how automatic prepayment reminders work in SalonLife, how to change their content and timing, and what happens if a client doesn’t pay the prepayment on time.

QUESTION:

Can I Change the Legal Entity Details on My Payment Profile Later?

In SalonLife, you can update the business details linked to your payment profile yourself whenever you need to — things like your company name, registry code, VAT number, bank account, and invoice settings. This article walks you through, step by step, where to find these settings and how to save your changes.

QUESTION:

Can I Manually Send a Client an Invoice or Receipt for a Booking Myself?

Yes, you can send a client a receipt manually. Select the booking in the calendar, mark the payment method at checkout, and download the receipt from the “Payment History” section. You can then email the receipt to the client or print it out at the salon.

QUESTION:

Can I Download All My Payment Information as an Excel File?

Yes, you can download all your payment information as an Excel file. From your payment profile, you can export incoming payments and payouts separately, choosing the date range and the data you want to include.

QUESTION:

Can I Add Multiple Bank Accounts to My Payment Profile (Legal Entity)?

In SalonLife, you can create multiple payment profiles and link each one to a different business or bank account. Here’s a step-by-step guide to adding a new payment profile, and to setting up a separate wallet for a staff member’s own sole proprietorship or company so their booking payments go straight to their own account.

QUESTION:

Can I Test the Payment Solution Before I Start Using It?

There’s no separate test mode for the payment solution, since it’s ready to use as soon as it’s activated. If you’d like, you can make a test booking yourself after activation to see what the prepayment process looks like from the client’s side. You can also watch a recording of the payment solution webinar.

QUESTION:

Can I Restrict Employee Access to the Online Payments & Invoices Page?

In SalonLife, the salon owner can control which features employees can access. This article shows how to restrict or grant an employee access to the Online Payments & Invoices page using user permissions.

QUESTION:

Can I See an Overview of All My Online Payments Somewhere?

Yes, there’s a consolidated overview of all your online payments. You can see both the payments clients have made and how and when they’re paid out to your company’s bank account via Stripe.

QUESTION:

Is It Free to Accept Payments (Prepayments, etc.) Through SalonLife?

Using SalonLife’s payment solution doesn’t add any extra fixed costs for your salon — the feature is already included in your plan. Every card payment does carry Stripe’s processing fee of 1.85% + €0.50, which is one of the lowest rates on the market, so accepting payments through SalonLife remains very affordable and convenient for salons.

QUESTION:

Does SalonLife’s Payment Solution Integrate With Other Software/Systems (Merit Aktiva, Erply, etc.)?

Right now, SalonLife’s payment solution doesn’t integrate with other point-of-sale or accounting software (such as Merit Aktiva or Erply). If you have questions, we recommend contacting customer support or checking the FAQ.

QUESTION:

How Do I Change the Invoices Sent to Clients?

You can update the details on invoices sent to clients directly in your SalonLife payment profile settings. This article shows you where to find the invoice settings and how to update the company information and other billing details shown on your invoices.

QUESTION:

How Long Does It Take to Activate the Payment Solution on My SalonLife Account?

Activating the payment solution is quick. Once you’ve filled in the activation request, you can start using it right away — no separate approval needed.

QUESTION:

How Quickly Do Client Payments Made Through SalonLife Reach Me?

A client’s card payment reaches your Stripe account immediately after the payment is made. Stripe then transfers the money to your business bank account, usually within 1-2 business days, whether your payouts are set to automatic or manual. SalonLife never holds the funds itself — all settlement happens through Stripe.

QUESTION:

How Secure Are Payments Made Through SalonLife?

Payments made through SalonLife are very secure. Payments are processed by Stripe, one of the world’s leading payment platforms, which meets the highest international security standards (including PCI DSS Level 1). Every payment is encrypted and protected by fraud-prevention systems, keeping both your business’s and your clients' data safe.

QUESTION:

Where Can I See Payment Statistics and Turnover by Payment Method?

You can see an overview of payments received and paid out from your payment profile. For more detailed statistics and turnover by payment type, check Statistics & Reports, where you can also break the data down by payment method.

QUESTION:

What Documents and Information Do You Need to Activate Your Payment Solution?

To activate your payment solution, you’ll need a valid ID document (national ID card, passport, or driver’s license) and your company’s bank account number.

QUESTION:

What Happens If a Client Pays a Prepayment When Booking but Then Cancels? (Including How Refunds Work)

A guide to refunding prepayments when a client cancels their booking. We explain when a prepayment should be refunded, how to send a client a manual refund, and what to do if they cancel too late or don’t show up at all.

QUESTION:

What Happens If a Booking Changes After the Client Has Paid a Prepayment?

If a booking changes and the prepayment ends up higher than the new total, you’ll need to settle the difference with the client manually, since SalonLife can’t refund it automatically. To keep your records accurate, you can log the refund in the checkout view, and the system will generate a separate receipt for it.

QUESTION:

I Have Multiple Salon Locations. Do I Need to Activate the Payment Solution Separately at Each One?

The payment solution works on a per-location basis. If you have multiple salon locations, you’ll need to activate the payment solution separately in each salon account.