Card payments made by clients through SalonLife move very quickly, but it’s worth knowing that they go through two stages.

1. The Payment Reaching the Stripe Account

The card payment made by the client reaches your business’s Stripe account almost instantly.

Important to know:

• SalonLife itself does not hold or manage the client’s money
• all payment processing happens through Stripe
• as soon as the payment succeeds, it is visible in the beauty professional’s Stripe account

2. The Money Reaching the Business Bank Account

From the Stripe account, the money is transferred to your business bank account usually within one to two business days.

This applies regardless of whether you have set your payouts to be:

• automatic
• manual

The only difference is convenience:

• with automatic payouts, you don’t have to do anything yourself
• with manual payouts, you have to initiate the payout yourself — this happens in a Stripe form that opens inside SalonLife (you are not redirected to a Stripe page)

The speed at which the money reaches your bank account is the same in both cases.

The waiting period comes from your country’s regulations. SalonLife has set the payout waiting period to the minimum — in some countries the law requires payouts to be held back by a couple of business days. Stripe automatically applies the minimum in force in your country.

⚠️ Your Very First Payout Takes Longer

For the very first payout, an exceptional 7–14 day holding period applies (up to 30 days in some countries). This is a Stripe risk-review requirement to prevent fraud — the period starts from the first successful payment and is a one-time thing. Every payout after that moves at the usual speed. Read more in the article “I Received the Payment, but the Money Isn’t in My Bank Account Yet — Why?”.

If a Payment Doesn’t Show Up Right Away

If you don’t see the payment in your Stripe account within about a minute, we recommend:

• refreshing the Stripe page
• asking the client to check whether the money left their card
• making sure the client’s card doesn’t have restrictions on online payments

If the payment fails, for example because of limits, authentication, or missing payment methods, the client is shown a clear error message with instructions on the SalonLife booking page for how to resolve the situation.

The client’s payment reaches the Stripe account instantly. The money arrives in the business bank account within one to two business days. SalonLife does not hold the client’s money. The movement of payments is transparent and easy to check.