If you turn on the “prepayment is required for online bookings” setting in your salon, clients must pay for the service in advance to confirm their booking.
This means that at the end of an online booking:
- payment is required
- the client won’t see the “Pay Later” option while booking
- the booking is only confirmed after payment is made
If a client books an appointment but doesn’t pay the prepayment within the given time, the booking is canceled automatically.
Step-by-Step Guide
- Go to Apps → Wallet → General Settings
- Find the prepayment settings section
- Select “prepayment is required for online bookings”
- Decide whether clients pay the full amount or only part of it
- Save your changes
How Does This Affect the Customer Experience?
- The client must pay immediately to confirm the booking
- There’s no “Pay Later” option
- Unpaid bookings are canceled automatically
- Clients are sent email notifications or SMS reminders that payment is required, when needed
This setup helps reduce cancellations and no-shows, since the client has a financial stake in the booking.
TIP:
If you want to keep some flexibility, you can use an additional setting where prepayment becomes optional for last-minute bookings. That way, you won’t lose quick bookings from clients who’d rather not pay right away.
When you make prepayment mandatory for online bookings, you can be confident that every booked slot is genuinely confirmed. Unpaid slots are canceled automatically, and your time is valued the way it should be.