If you turn on the “prepayment is required only for new clients” setting in your salon, only clients booking with you for the first time need to pay in advance.
You can decide after how many completed visits a client counts as a returning client.
From that point on:
- prepayment is no longer required
- the client sees the “Pay Later” option again
Step-by-Step Guide
- Go to Apps → Wallet → General Settings
- Find the prepayment settings section
- Select “prepayment is required only for new clients”
- Set after how many visits a client becomes a returning client
- (Optional) Set whether prepayment applies only to online bookings or also to bookings you add yourself
- Save your changes
How Does This Affect the Customer Experience?
- New clients must pay in advance to confirm their booking
- Returning clients keep the flexibility to pay on-site
- The “Pay Later” option unlocks automatically after the set number of visits
- Clients are sent email notifications or SMS reminders when needed
This reduces your risk with new clients while keeping things trustworthy and convenient for returning ones.
TIP:
You can also set it up so that if a returning client repeatedly cancels late or doesn’t show up, prepayment becomes required for them again. That way, you stay in control even in trickier situations.
The “prepayment is required only for new clients” setting helps manage risk with new clients while keeping the experience simple and flexible for returning ones.
It’s that simple! 😊