Yes. If a client’s booking is confirmed but the prepayment is unpaid, SalonLife sends the client an automatic reminder.

How Do Prepayment Reminders Work?

• The prepayment reminder is sent to the client by email or SMS — you can choose which one to use.
• It lets the client know the prepayment is still unpaid.
• The reminder helps prevent bookings from accidentally being left unconfirmed.

Can You Change the Reminder’s Content and Timing?

Yes. You can change:

• the content of the prepayment reminder’s email or SMS notification
• when and how many times the reminder is sent to the client

You can manage these settings here: Apps → Email Notifications → Prepayment Reminder → Apps → SMS Notifications → Prepayment Reminder

Important to Know!

• Prepayment reminders only work once the payment solution is activated on your SalonLife account and you’ve turned on the prepayment reminder notification.
• If the client doesn’t pay the prepayment within the time you’ve set, the booking is canceled automatically.

We recommend keeping the reminder’s wording:
• clear
• friendly
• specific

This helps increase timely prepayments and reduce canceled bookings.