When you turn on the “prepayment is voluntary” setting in your salon, you give clients the flexibility to decide how they want to pay for their booking.
In that case, at the end of the online booking the client sees the option to:
- pay for the service in full, right away
- or skip the prepayment and pay later on-site
It’s important to understand that prepayment isn’t an obligation for the client, just a convenient extra option.
Step-by-Step Guide
- Go to Apps → Wallet → General Settings
- Find the prepayment settings section
- Select “prepayment is voluntary”
- Save your changes
How Does This Affect the Customer Experience?
- The client can choose whether to pay in advance or on-site
- The booking is confirmed immediately, regardless of payment
- Clients aren’t sent reminders or notifications to make a prepayment
- The booking process stays simple and quick, with no added pressure
This setup works especially well when you want to keep the client experience as smooth and flexible as possible.
TIP:
If you often deal with late cancellations or no-shows, it’s worth considering mandatory prepayment or a cancellation fee instead. Voluntary prepayment doesn’t reduce these as effectively as the other prepayment settings.
The “prepayment is voluntary” setting gives clients the freedom to choose how they pay, without affecting whether the booking gets confirmed. It’s a simple, client-friendly setup that adds no extra obligations or notifications.
It’s that simple! 😊