A staff-specific passcode is a handy feature when you want to limit online booking to new clients only. Only people you’ve personally shared the code with can use it. This lets you exclude new clients when needed and keep bookings open only to returning clients once your schedule is already full.

How Does It Work?

  • Your online booking page shows a small lock icon next to the staff member’s name, indicating that a passcode is needed to book.
  • If the client enters the correct code, they can continue with the booking process.
  • If the client doesn’t enter a code, or enters the wrong one, they can’t complete the booking.

Setting Up a Passcode for Each Staff Member

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  1. Go to Apps in the menu bar.
  2. Select Staff.
  3. Click the staff member’s profile you want.
  4. Open Settings or the relevant section, where you’ll find the online booking setting.
  5. Turn on the setting called Online Booking Passcode.
  6. Enter a suitable four- to six-digit code.
  7. Save your changes.

When a client selects a service that this staff member also offers in online booking, they’ll need to enter the code you’ve created. Only then does booking with you become available.

Tips for Sharing Your Passcode:

  •   Send the code to returning clients:
    You can use SalonLife’s Mailchimp integration to send out a newsletter, or message clients directly to share the code only with the clients you want.
  •   Keep the code short but memorable:
    For example, choose a simple code (4–6 digits) so it’s easy for clients to remember.
  •   Update the code whenever needed:
    If you only want to limit bookings for a short time, you can easily change the passcode again.

One Shared Passcode for the Whole Salon?

If you want to add the same shared passcode to online booking for the whole salon (for example, if every staff member wants to use this feature), there’s a separate option for that. There’s also a separate guide about the salon-wide passcode, which you can find by clicking here.

Once a passcode is activated and saved, it applies only to your own online booking. That way, you can be sure only returning clients are able to book an appointment with you.