If you turn on the “prepayment is required for absolutely everyone” setting in your salon, all clients must pay in advance to confirm their booking.
This applies to:
- online bookings
- bookings you add to the calendar yourself
The booking is only confirmed once payment has been made.
Step-by-Step Guide
- Go to Apps → Wallet → General Settings
- Find the prepayment settings section
- Select “prepayment is required for absolutely everyone”
- Decide whether clients pay the full amount or only part of it
- Save your changes
How Does This Affect the Customer Experience?
- All clients must pay before their service, no matter how the booking was made
- There’s no “Pay Later” option
- The booking is confirmed only once payment comes through
- Clients receive email notifications or SMS reminders that payment is required
This means that even if you add the client to the calendar yourself, they still need to pay before their service.
TIP:
If you want to make an exception for a particular returning client, you can manage the booking manually or arrange payment separately by agreement. This setting applies to everyone by default.
The “prepayment is required for absolutely everyone” setting ensures every booking is paid in advance, no matter how it was created. It’s the surest way to cut down on cancellations and keep your schedule secure.
It’s that simple! 😊